Mystery Shopping and Quality Assurance Solutions

Services8
Mystery Shopping and Quality Assurance Solutions
STAYAT provide brands with expertly focused mystery shopping programs that are designed to complement your existing quality assurance program. We know what is required to manage a phenomenally successful mystery shopping program that aligns with brand’s unique and unparalleled operations and customer service initiatives. Making a lasting impression requires stellar service and interactions that consistently exceed guest’s expectations. Our mystery shopping programs are innovative and realistic. A 360 Degree Mystery Shopping Solutions approach that is strategically focused on the key drivers of customer satisfaction, nurturing brand advocacy. STAYAT team provides expertise in designing, facilitation, customer-guest retention consulting, technical writing and information architecture to make sure your organization is delivering the same message in “one voice” to better serve your customer.

Our hospitality customer experience solutions are tailored to the needs of regional, national and global brands across all market segments. Our expertise include: Hotels, Resorts, Restaurants, Theatres, Retail and Theme Parks.
STAYAT Quality Assurance and Mystery Shopping program evaluates front and back of the house team and management members including, front desk, housekeeping and maintenance. From making a reservation to arriving and residing at the facility to departure, our evaluation focuses on phone reservation, amenities and product offerings, restaurants and bars, gift shops, room service, spa services, salons, pool, valet and bellman services, convention planning, concierge services, catering services &event planning and guest service delivery specifics ” touch point” evaluations STAYAT arranges mystery shoppers for brands that truly care about the guest experience and offers excellence in guest service. Would you like to learn more about our programs and 360 degree solutions, please contact us by phone 317 372 6886 or email info@stayatllc.com